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What circumstances might prevent a SoCoAlert message from being delivered to me? 150 150 Sonoma County Emergency and Preparedness Information

What circumstances might prevent a SoCoAlert message from being delivered to me?

If your contact information has changed and you have not registered your new information. If you only have a landline phone at your residence, the power is out and you…

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I have a business located in Sonoma County. Can I arrange to have SoCoAlert contact my business? 150 150 Sonoma County Emergency and Preparedness Information

I have a business located in Sonoma County. Can I arrange to have SoCoAlert contact my business?

Yes. When registering be sure to select the “This address is a business” option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants…

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What happens if the line is busy? 150 150 Sonoma County Emergency and Preparedness Information

What happens if the line is busy?

In most circumstances, SoCoAlert will try two more times to connect.

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Will SoCoAlert leave a message? 150 150 Sonoma County Emergency and Preparedness Information

Will SoCoAlert leave a message?

Yes.

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I have a cordless phone that does not work when the power goes out. How will the system be able to contact me? 150 150 Sonoma County Emergency and Preparedness Information

I have a cordless phone that does not work when the power goes out. How will the system be able to contact me?

Keep a corded telephone to use during power failures, and be sure to turn the ringer on. This will not work if your phone service is provided by voiceover IP…

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What should I do if I receive a SoCoAlert message? 150 150 Sonoma County Emergency and Preparedness Information

What should I do if I receive a SoCoAlert message?

Listen carefully to the entire message. Follow the instructions given. You will have the option to repeat the message by pressing any key.

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Is my personal information protected? 150 150 Sonoma County Emergency and Preparedness Information

Is my personal information protected?

SoCoAlert is a service of Emergency Communications Network, which takes security and privacy concerns seriously. They will not sell, trade, lease, or loan any data to third parties. Your information…

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Can I have multiple contact options for my address? 150 150 Sonoma County Emergency and Preparedness Information

Can I have multiple contact options for my address?

Yes. You can, and should, include home, text, mobile phone, work phone, and email. The SoCoAlert sign-up page allows you to indicate both primary and alternate phone numbers. Have all…

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Does SoCoAlert already have my phone number or do I need to sign up to receive SoCoAlert notifications? 150 150 Sonoma County Emergency and Preparedness Information

Does SoCoAlert already have my phone number or do I need to sign up to receive SoCoAlert notifications?

No resident should assume their information is in the system. Visit SoCoAlert.com to register online. If you prefer to register by phone, all (866) 939-0911 and speak to a communications…

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When will SoCoAlert be used? 150 150 Sonoma County Emergency and Preparedness Information

When will SoCoAlert be used?

Any message regarding dangerous conditions or immediate threat to personal safety or property will be sent using SoCoAlert. These may include evacuation notifications, shelter-in-place, boil water advisories, tsunami warnings, and…

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