Question 1

What circumstances might prevent a SoCoAlert message from being delivered to me?

lfranzma · Accepted Answer

If your contact information has changed and you have not registered your new information.
If you only have a landline phone at your residence, the power is out and you do not have or did not register an alternate phone number.
If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine.
If you have a privacy manager on your phone and you did not register an alternate phone number.

Question 2

I have a business located in Sonoma County. Can I arrange to have SoCoAlert contact my business?

lfranzma · Accepted Answer

Yes. When registering be sure to select the “This address is a business” option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the call will not be belivered. Businesses should register their main number and establish a procedure for distributing the SoCoAlert message to their workforce.

Question 3

What happens if the line is busy?

lfranzma · Accepted Answer

In most circumstances, SoCoAlert will try two more times to connect.

Question 4

Will SoCoAlert leave a message?

lfranzma · Accepted Answer

Yes.

Question 5

I have a cordless phone that does not work when the power goes out. How will the system be able to contact me?

lfranzma · Accepted Answer

Keep a corded telephone to use during power failures, and be sure to turn the ringer on. This will not work if your phone service is provided by voiceover IP (VOIP). Mobile phones will still receive messages if the network is working.

Question 6

What should I do if I receive a SoCoAlert message?

lfranzma · Accepted Answer

Listen carefully to the entire message. Follow the instructions given. You will have the option to repeat the message by pressing any key.

Question 7

Is my personal information protected?

lfranzma · Accepted Answer

SoCoAlert is a service of Emergency Communications Network, which takes security and privacy concerns seriously. They will not sell, trade, lease, or loan any data to third parties. Your information will only be accessed then Sonoma County first responders are making authorized emergency notifications utilizing SoCoAlert. We suggest that you program both numbers in your contacts as “SoCoAlert.”

Question 8

Can I have multiple contact options for my address?

lfranzma · Accepted Answer

Yes. You can, and should, include home, text, mobile phone, work phone, and email. The SoCoAlert sign-up page allows you to indicate both primary and alternate phone numbers. Have all of your family members sign-up, too.

Question 9

Does SoCoAlert already have my phone number or do I need to sign up to receive SoCoAlert notifications?

lfranzma · Accepted Answer

No resident should assume their information is in the system. Visit SoCoAlert.com to register online. If you prefer to register by phone, all (866) 939-0911 and speak to a communications specialist to complete your registration.

Question 10

When will SoCoAlert be used?

lfranzma · Accepted Answer

Any message regarding dangerous conditions or immediate threat to personal safety or property will be sent using SoCoAlert. These may include evacuation notifications, shelter-in-place, boil water advisories, tsunami warnings, and flood warnings.

Question 11

What is SoCoAlert and why is it important to me?

lfranzma · Accepted Answer

SoCoAlert is a free emergency notification service that provides Sonoma County first responders the ability to notify residents and businesses by telephone, mobile phone, text message, email, and social media regarding time-sensitive, geographically specific emergency notifications.

County of Sonoma

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Search Results For: "FAQ"

Cortes de energía

In English » Basado en ciertas condiciones, que incluyen advertencias de bandera roja, vientos, baja humedad, cargas de combustible y condiciones observables, la desconexión de energía puede ocurrir en cualquier…
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About SoCoAlert Notifications for Emergencies

En español » Local Alerts for Local Emergencies Any message regarding the safety, property or welfare of the residents of Sonoma County, California, will be disseminated using the SoCoAlert system.…
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Emergency Alert Exercise on September 5th, 2019

Department of Emergency Management will be testing the Wireless Emergency Alert (WEA) system simultaneously with SoCoAlert and the National Weather Service NOAA Weather Radio System on Thursday, September 5th, 2019 from 10:00 until 11:10 am. read more

Power Shutoffs

En Español » Based on certain conditions, which include Red Flag Warnings, winds, low humidity, fuel loads, and observable conditions, PG&E may shut off the power anywhere in Sonoma County.…
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Financial & Legal Help

Below is a list of financial & legal recovery resources: Disaster Declaration for California Winter Storms On February 28, 2019, Governor Gavin Newsom extended the provisions of the February 21,…
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Debris Removal & Curbside Collection

Curbside collection, drop-off locations, and hazardous debris sites. Curbside Collection Crews are collecting all remaining curbside debris the week of March 25 – 29, 2019. Anything that is tossed on the…
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Permit Information

Permit Sonoma has staff dedicated to expediting flood recovery permitting. Individuals needing post-flood permitting support should either come into the Permit Sonoma office located at 2550 Ventura Avenue in Santa…
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Search Results For: "FAQ"

In English » Basado en ciertas condiciones, que incluyen advertencias de bandera roja, vientos, baja humedad, cargas de combustible y condiciones observables, la desconexión de energía puede ocurrir en cualquier…read more

En español » Local Alerts for Local Emergencies Any message regarding the safety, property or welfare of the residents of Sonoma County, California, will be disseminated using the SoCoAlert system.…read more

Department of Emergency Management will be testing the Wireless Emergency Alert (WEA) system simultaneously with SoCoAlert and the National Weather Service NOAA Weather Radio System on Thursday, September 5th, 2019 from 10:00 until 11:10 am. read more

En Español » Based on certain conditions, which include Red Flag Warnings, winds, low humidity, fuel loads, and observable conditions, PG&E may shut off the power anywhere in Sonoma County.…read more

Below is a list of financial & legal recovery resources: Disaster Declaration for California Winter Storms On February 28, 2019, Governor Gavin Newsom extended the provisions of the February 21,…read more

Curbside collection, drop-off locations, and hazardous debris sites. Curbside Collection Crews are collecting all remaining curbside debris the week of March 25 – 29, 2019. Anything that is tossed on the…read more

Permit Sonoma has staff dedicated to expediting flood recovery permitting. Individuals needing post-flood permitting support should either come into the Permit Sonoma office located at 2550 Ventura Avenue in Santa…read more