Frequently Asked Questions
People at higher risk of severe illness should stay home and away from large groups of people as much as possible, including public places with lots of people and large gatherings where there will be close contact with others. People at higher risk include:
- People 60 and older
- People with underlying health conditions including heart disease, lung disease, or diabetes
- People who have weakened immune systems
- People who are pregnant
The Sonoma County Department of Health Services (DHS) is recommending that persons at higher risk avoid mass gatherings such as parades, sporting events, and concerts where large numbers of people are within arm’s length of one another. This would not include typical office environments, grocery stores, or shopping centers, where it is unusual for large numbers of people to be within arm’s length of one another at any one time.
Plan who you can ask for help should you get sick. This may include friends, family, neighbors, community health workers, etc.
- If you have a caregiver who helps you with daily needs, plan for who can provide care if that person was sick.
- Communicate your plan with all who would help with your care.
- Stay in touch with your caregivers by phone or email.
- Have a supply of your important medications and health supplies on hand
- Follow CDC precautions to prevent the spread of the virus.
- If you have symptoms, seek medical attention. Wear a protective mask if you visit a health facility.
- Contact your health care provider for information about monitoring your coronavirus symptoms.
The California Department of Public Health (CDPH) has issued official COVID-19 guidance for individuals with access and functional needs. The guidance, which addresses the dynamic needs and prevention measures of individuals, caregivers, adult day programs, health programs, and staff in the access and functional needs space, can be accessed using the following link: https://www.cdph.ca.gov/Programs/CID/DCDC/CDPH%20Document%20Library/COVID-19/guidance-for-individuals-with-access-and-functional-needs-03122020.pdf
Are there any restrictions on visiting family members in assisted living or long-term-care facilities?
Yes. A health order was issued on Saturday, March 14, that requires long-term care facilities to exclude all unauthorized visitors, including family members. Unauthorized and non-essential personnel are employees, contractors and members of the public who do not perform treatment or other tasks essential to the health care mission of the facility. The order also restricts non-essential movement of residents off the premises.
Currently, there is no evidence that older adults are more likely to contract the coronavirus, they can, however, suffer more severe effects and are much more likely to die from the disease than younger people. The order was issued to help stop the spread of the coronavirus to our most vulnerable residents.
Are there special hours at Sonoma County grocery stores and pharmacies for seniors and other vulnerable residents?
Information for those Pregnant and Breastfeeding
Information and Referral Phone Lines
Area Agency on Aging Information and Assistance Line, (707) 565-INFO (4636) or email: 565INFO@schsd.org For adults age 60+ who need assistance to find community resources. Leave a voicemail or email with contact information, and social worker will respond within 48 hours, Monday – Friday. In English and Spanish. 2-1-1
Information & Referral service for Sonoma County, Dial 2-1-1 or type your zip code to 898-211 to talk/text with a call taker 24/7. You can also text “COVID19” to 211211 for pre-recorded information and resources.
Grocery Stores Offering Delivery, Pickup or Senior Hours
- Online shopping with curbside pick-up or delivery
- Senior hours 7-9 a.m., Tuesday and Thursday
Arena Market & Cafe
- 185 Main Street, Point Arena (707) 882-3663
- Senior hours 8-10 a.m., daily
Costco – www.Costco.com
- 5901 Redwood Drive, Rohnert Park (707) 540-9113
- 1900 Santa Rosa Avenue, Santa Rosa (707) 578-3775
- Senior hours 8 – 9 a.m., Tuesday and Thursday.
- 39225 S Highway 1, Gualala (707) 884-1205
- Senior hours 9-11 a.m., daily.
Molsberry Market – www.molsberrymarket.com/
- 522 Larkfield Center, Santa Rosa
Shop online with in-store pickup
Oliver’s Market – oliversmarket.com
- 546 East Cotati Ave., Cotati (707)795-9501
- 560 Montecito Center, Santa Rosa, (707) 537-7123
- 461 Stony Point Road, Santa Rosa, (707) 284-3530
- 9230 Old Redwood Highway, Windsor, (707) 687-2050
- Senior hour 6 – 7 a.m., 7 days a week. Senior Discount certain days. Store hours 7 a.m. to 8 p.m.
- 550 Gravenstein Hwy. North, Sebastopol
- 1465 Town & Country Drive, Santa Rosa
Senior hour (pregnant women, too), 7 – 8 a.m.
- 210 Western Avenue, Petaluma
- Senior and immune compromised shopping hour daily, 6 – 7 a.m.
- 10070 Main St, Penngrove
- Senior hour 8-9 a.m.
Raley’s –www.raleys.com/senior-essentials-bag/ Senior Essentials Bag pick-up program offering $20 bag of fresh items and pantry staples and $35 bag of ready-to-eat meals. First come, first-served. One bag per family, per day.
- 1407 Fulton Road, Santa Rosa (707) 546-3435
- 100 Raley’s Town Center, Rohnert Park (707) 585-3222
- 157 N. McDowell Blvd. Petaluma (707) 766-6700
Safeway – www.safeway.com
- Online shopping with curbside pick-up or delivery
- Senior and immune compromised hours, 6-9 a.m., Tuesday and Thursday
Sonoma County Farm Trails, https://www.farmtrails.org/shelter-in-place-food-resources/
- 500 W. Napa Street, Sonoma
- Senior hours 6-8 a.m., Tuesdays and Thursdays, for age 65+ or with a medical condition
- 475 Rohnert Park Expy. West, Rohnert Park
- 950 Coddingtown Center, Santa Rosa
- 401 Kenilworth Drive, Petaluma
- Senior and immuno-compromised only during the first hour of shopping, 8 – 9 a.m., Wednesday
Vintage House Delivers, Sonoma area, https://vintagehouse.org/vintage-house-delivers
- Complete online application for grocery and prescription delivery.
Walmart – www.walmart.com/ The first hour of shopping each Tuesdays through April 28.
Whole Foods Market – www.wholefoodsmarket.com/stores. Age 60 and older can shop one hour before store opens to the public, 8-9 a.m. daily.
Senior Dining Sites and Nutrition Programs
Gualala Community Center Closed. No dining.
Point Arena Site Meal pick-up only Mon. Tues. and Wed. Home delivery available for seniors and adults with disabilities who cannot get to pick up site. Must call by 4:00 pm the day before to order a meal. Home Delivered Meals are on Mondays (hot meal and frozen for Tues.) and Wednesdays (hot meal and 4 frozen meals). Food bank is open the 2nd Tuesday of each month from 8:30 to 10:30am). Deliveries on Tuesday and Thursday. Preparing to change to offering five-day frozen pack
Council on Aging, (707) 525-0143 All Dining Sites are closed. Clients have the option of 5-day meal pick-ups at locations on dates below. The senior must call by 10 a.m. the day before pick up in order to receive a meal pack. Clients must be age 60+. Those who are NOT a current lunch program clients must complete an intake form. Anyone 60 and older can pick up a 5-day frozen meal pack on the following dates:
- Cloverdale Senior Center Tuesday, March 31, 10:30 am – 12:30 pm
- Rohnert Park Senior Center Wednesday, April 1, 10:30 am – 12:30 pm
- Santa Rosa – Council on Aging (Pick up/Drive through) Thursday, March 26, 10:30 am – 12:30 pm
Thursday, April 2, 10:30 am – 12:30 pm
- Sebastopol Senior Center Wednesday, April 1, 11:00 am – 12:30 pm
- Silvercrest (Current clients only) Thursday, March 26 | will be delivered to Silvercrest residents by Salvation Army volunteers
- Healdsburg takeaway meals only
- West County Community Center Frozen food packs to go only
Petaluma People Services Center (707) 765-8488, www.petalumapeople.org
RSVP to pick up a meal and/or let staff know when meal is picked up that another meal will be needed the next day. Meal pick up between 12:30-1:30 PM at 211 Novak Street, Petaluma. Call if unable to pick up meal.
Meals on Wheels Home Delivery
Daily deliveries Monday through Friday and frozen meals available for the weekends. May reduce the number of meal deliveries and provide frozen and shelf-stable pack-ups if drivers become unavailable. Coastal Seniors, (707) 882-2137, www.coastalseniors.org
Council on Aging, (707) 525-0143, www.councilonaging.com Clients outside Santa Rosa receive a 5-day meal pack and one delivery per week. No change for Santa Rosa clients: daily deliveries Monday – Friday, and frozen meals available for weekends. Will transition to one weekly delivery with multiple meals to reduce the risk of transmission.
Pharmacy Drive-up Windows and Delivery
Cloverdale Pharmacy – Deliveries
790 S. Cloverdale Blvd., Cloverdale, (707) 894-4414
CVS Pharmacy, (707) 545-7500, Home deliveries from most locations
Forestville Pharmacy, 6652 Front Street, Forestville, (707) 887-2268
Mail in your prescriptions for later delivery to your car in the parking lot.
Kaiser Permanente, (888) 218-6245
Prescriptions can be ordered by phone and offers mail delivery for RX
Petaluma People Services Center, (707) 765-8488
RX delivery in partnership with Petaluma Health Center and CVS. Can help residents sign up for RX services.
Tuttle’s Pharmacy – Deliveries
Walgreen’s Drive-Thru Windows www.walgreens.com
- 3093 Marlow Road, Santa Rosa (707) 569-8504
- 610 Sonoma Hwy, Santa Rosa (707) 538-9275
- 7800 Old Redwood Hwy, Cotati (707) 795-6014
Well-being, Emotional Support
Catholic Charities – I’m Home Alone Program, (707) 528-8712 Seniors can stay in touch with daily phone calls by trained volunteers.
Cloverdale Senior Center Connect Program (707) 894-4826 Staff are available 8:30-4 p.m. to talk and provide support to seniors. Volunteers are available to deliver groceries and prescriptions. Food distribution is offered for seniors 60+ 2nd and 4th Thursday 12:30-1:30pm (stay in your car and staff delivers food).
- Case Management: phone for new clients; check-ins for existing clients
- Mental Health Services
- Elder Advocacy at the Family Justice Center
- Adult Day Programs are closed
- Senior Care Coordination – Home visits limited to emergencies only
Petaluma People Services Center, (707) 765-8488 You Are Not Alone, weekly check-in calls for those age 60 and older or with a compromised immune system. Offered countywide. Call (707) 765-8488 or submit a referral to email@example.com.
- Adult Day Program (Currently Closed)
- Case Management (Accepting Referrals)
- Family Caregiver Support Program (Exploring Online Resource)
Rohnert Park Senior Center Offering wellness phone checks to any senior who would like to be called during the shelter-in-place order. Contact Cindy Bagley, (707) 588-3452 or firstname.lastname@example.org, https://cityofrohnertpark.hosted.civiclive.com/cms/One.aspx?portalId=3037873&pageID=16542692 Institute on Aging Friendship Line, (800) 971-0016
- https://www.ioaging.org/services 24-hour toll-free hotline for ages 60+ and adults living with disabilities.
Can arrange on-going outreach calls to lonely older adults.
National Disaster Distress Helpline
- Toll-Free: 1-800-985-5990 (English and español)
- SMS: Text TalkWithUs to 66746
- SMS (español): “Hablanos” al 66746
- TTY: 1-800-846-8517
Mental Health Association of San Francisco – (855) 845-7415 www.mentalhealthsf.org
A California Peer-Run warmline 24/7
Senior Community Agency and Non-profit Services
Adult Protective Services
Adult Protective Services – (707) 565-5940 To make a report of suspected abuse, neglect or self-neglect of an adult age 65 or older or a dependent adult between the ages of 18 to 64 living at home, please call (707) 565-5940 or make a report online https://sonomaaps.com/Intake/NewPublicIntakeReport.aspx
Adult Day Care
Council on Aging, (707) 525-0143 Program canceled until further notice.
Petaluma People Services Center, (707) 765-8488 Program canceled until further notice.
Alzheimer’s Day Care
Catholic Charities Shaw Center: (707) 528-8712 Closed until further notice. Refer to I’m Home Alone Program (707) 528-8712 in which seniors can stay in touch with daily phone calls by trained volunteers.
Caregiver Support and Respite
North Coast Opportunities / Redwood Caregiver Resource Center: (707) 467-3200
- Support Groups – Virtual support groups are being launched and 1:1 virtual consultations by phone and video are available.
- Caregiver Assessment – By phone only
- Respite – Vouchers for caregivers for caregiver services from agencies or to directly pay friends or family who step in.
- Caregiver Support Groups: New clients are welcome. Call (707) 573-1210 to join virtual support groups available by video or telephone conferencing. For a list of groups, visit alz.org/crf. Preregistration is suggested. Early diagnosis counselors are on hand to provide support for referral.
- Free Online Education: alz.org/norcal
- Caregiver support groups have been put on hold.
- The agency is looking into an on-line group option for use by current facilitators
- No home visits. All contact will be made by phone. PPSC is actively taking new referrals.
Sonoma County Human Services Adult and Aging Linkages, (707) 565-5900 No home visits. All contact will be made by phone.
West County Community Services, (707) 823-1640, www.westcountyservices.org/covid-19-measures-in-place-for-wccs/,
No home visits. All contact will be made by phone. Will be doing weekly check-in calls.
A Matter of Balance: Falls Prevention Classes (707) 565-5930 All classes are suspended.
Council on Aging, Council on Aging, (707) 525-0143 Legal, Estate Planning – Available through telephone appointments
Money Management – Not taking new clients
Trust Management – Serving existing clients
Conservatorship- Serving existing clients
Domestic Violence, Child Abuse and Elder Abuse restraining order applications are being written and filed remotely. Full services available to victims by phone during business hours.
Domestic Violence Hotline: (707) 595-6295
Housing Hotline: (707) 843-4432, Rental housing and eviction issues.
Veteran’s Issues: (707) 542-1291
Disaster Relief COVID19 Response Hotline: (559) 429-6974 or (707) 308-2513 Assist disaster survivors with unemployment insurance, price gouging, FEMA benefits other legal issues resulting from a disaster or declared emergency, including COVID19.
Long-Term Care Ombudsman
Senior Advocacy Services (707) 526-4108 https://senioradvocacyservices.org/ombudsman/ Phone contact only re: concerns about older adults in long-term care facilities. New program to provide tablets to clients in care facilities to support seniors who are isolated, confined and don’t have a phone to communicate with family members.
Transportation – Volunteer Driver Programs
Most programs suspended. Travel vouchers only to riders with urgent medical appointments or critical medical needs, such as dialysis or chemotherapy, through these providers:
Sonoma Senior ACCESS, https://www.sonomasenioraccess.org Bringing together public, private and non-profit transportation options to get you where you need to go.
Cloverdale Senior Center Connect Program, (707) 894-4826 Volunteers are available to deliver groceries and prescriptions.
Coastal Seniors, (707) 882-2137 Two buses are providing local transportation for medical appointments and essential errands as well as transportation to Santa Rosa, Fort Bragg and Ukiah for medical appointments.
Healdsburg DASH, (707) 431-3159 Operating with city staff drivers only. Essential medical appointments only. Will not transport actively ill people.
iRIDE – Petaluma People Services Center, (707) 765-8488, petalumapeople.org/seniors/transportation Essential medical appointments, grocery store and bank rides only. Drivers can pick up pre-paid grocery orders and deliver to seniors. PPSC also has partnerships with health centers to pick up prescriptions and deliver to senior clients.
Vintage House Senior Center, (707) 996-0311 Providing vouchers to pay for Uber to provide transport to urgent medical appointments as needed.
Vintage House Delivers, Sonoma area, https://vintagehouse.org/vintage-house-delivers Complete online application for grocery and prescription delivery.
Windsor Wheels, (860) 285-1992
Sonoma County Veterans Services Office, (707) 565-5060 Veteran Service Specialists will provide remote services via telephone or email, Monday-Friday, 9 a.m. – 4 p.m. Call (707) 565-5060, and press 8 to leave voicemail, or email email@example.com. Please allow two business days for a response.